Trust is the essential ingredient to any relationship.
For over 18 years now, we at KAYTECH SYSTEMS have been building relationships one customer at a time. Our customers trust us. That's because, from the inception of KAYTECH SYSTEMS, our focus has been understanding and education. Understanding our customers is simply good listening. We actually listen to what our customers are telling us and this allows us to understand what it is they need. We can then take the necessary steps to ensure we continue to deliver just that.
Education is the most important tool we use.
All the staff here at KAYTECH SYSTEMS are constantly updating and increasing our own level of education , through manufacture's seminars, technical trade schools, trade related publications and hands on experience to name but a few resources. Our goal is to pass this knowledge and expertise along to our customers, to provide the information they need to make an informed decision on what best suites their individual requirements.
We have never really considered ourselves salespeople.
We haven't worried about increasing our sales volumes to keep our shareholders happy or selling off whatever unit we have the most stock of. We believe in the importance of supplying our customers the right equipment for the right job.
The same philosophy exists with our service shop.
We don't simply present customers a service bill, but actually take the time to explain the process of what we discovered, how it occurred, how we rectified it, and how together we may prevent it from happening again. We believe that is what it takes to be successful, that is what it takes to gain peoples trust.